Join us at THE annual event for leaders in the customer engagement industry!
- The Professional Association for Customer Engagement (PACE) is the world’s largest association focused on omnichannel customer engagement for marketing, customer service and compliance.
- Themed “Exceeding the Expectations of the Connected Customer,” this year's PACE Convention & Expo is being held at the Chateau Elan Winery & Resort in Atlanta, GA.
- The event is dedicated to those reshaping the industry by innovating best practices, technologies and the way we look at customer engagement as a whole.
- Moonoia is participating as first-time event sponsor.
Showcasing docBrain, the AI platform for handwriting recognition and data extraction, Moonoia is one of the technology innovators currently redefining the core business processes of the customer engagement industry. Integrating deep learning and neural network technology into existing BPO and RPA solutions results in higher accuracy and automation rates. These later translate into significantly less manual handling costs, shorter turnaround times, higher data and service quality, less churn and overall increased customer satisfaction.
What does "Connected Customer" mean for a BPO or a call center? Dealing with digitally empowered customers means that data sources are more diversified than ever. While it is convenient to snap a photo of a document and send it over with a swipe, the quality of the image and the structure of the content might not be optimal. The processing will not be as quick as the input because traditional capture and classification technologies require extra manual validation to ensure accuracy. In the end, the transaction is slowed down. "The Expectations" of the connected customer are therefore at the center of docBrain's functionalities: instant, reliable, churn-free interaction with the entities handling critical documents for critical purposes.
Make sure you visit our booth (#103) to see docBrain in action, play with a mobile app that uses the technology and find out how artificial intelligence can be deployed to boost your workflows.
If you want to know more about docBrain and Moonoia before the event, you can always Contact us.
