Some say the decade is not over yet, but for us at Moonoia one thing is certain: 2020 sure looks like the beginning of a whole new era.

Moonoia is a new, standalone organization as of December 2019, after previously being part of a Brussels-based business process outsourcing (BPO) company founded in 2011 to scan and process medical claims for Belgium’s largest health insurance providers.

Identifying and extracting handwritten information is still a challenge in the scanning process. The reasons for that are plenty: original documents may have poor quality as paper deteriorates easily; notes may have been written on the fly; signatures are almost always unreadable (not to mention that half of the population writes "1" as if it were "7" and the other half writes "7" as if it were "4"!) All jokes aside, let’s face it – we don't concentrate on having good handwriting when filling in forms, and most of the time we don't write within the text fields on the document.